Refund and Returns Policy

Refund and Returns Policies:

At Plastisol Ink, we prioritize transparency, quality, and customer satisfaction. Below are our policies to ensure a smooth and pleasant shopping experience for all our valued customers.

  1. Order Processing and Shipping:
    • Orders are processed promptly upon receipt, usually within 1-2 business days.
    • We offer various shipping options, including standard and expedited services, to accommodate your needs.
    • Once your order is shipped, you will receive a confirmation email with tracking information for easy monitoring of your package’s status.
  2. Product Availability:
    • We strive to keep our inventory updated regularly to reflect accurate product availability.
    • In the rare event that an item becomes out of stock after your order is placed, we will notify you promptly and provide options for a refund, substitution, or backorder.
  3. Customer Service:
    • Our dedicated customer service team is available to assist you with any inquiries, concerns, or assistance you may need.
    • Feel free to contact us via email, phone, or live chat during our business hours, and we will do our best to address your needs promptly and courteously.
  4. Secure Payment:
    • Your payment information is secure with us. We utilize industry-standard encryption technology to protect your sensitive data during transactions.
    • We accept various payment methods, including major credit cards, PayPal, and other secure payment gateways for your convenience.
  5. Privacy Policy:
    • We respect your privacy and are committed to safeguarding your personal information.
    • Your data is used solely for order processing, communication purposes, and improving your shopping experience with us. We do not share or sell your information to third parties.

Return Policy:

At Plastisol Ink, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a hassle-free return policy:

  1. Eligibility:
    • Returns are accepted within 30 days from the date of purchase.
    • To be eligible for a return, items must be unused, in their original condition, and in the original packaging.
  2. Return Process:
    • To initiate a return, please contact our customer service team to request a Return Merchandise Authorization (RMA) number.
    • Once you receive your RMA number, securely package the item(s) and include the RMA number on the outside of the package.
    • Ship the return package to the address provided by our customer service team.
  3. Refund or Exchange:
    • Upon receiving and inspecting the returned item(s), we will process your refund or exchange as requested.
    • Refunds will be issued to the original payment method used for the purchase.
    • Exchanges are subject to product availability. If the desired item is out of stock, a refund or alternative solution will be offered.
  4. Return Shipping:
    • Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.
    • We recommend using a trackable shipping method for returns to ensure safe and reliable delivery.
  5. Damaged or Defective Items:
    • If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund at no additional cost to you.

By shopping with Plastisol Ink, you agree to abide by the policies outlined above. We appreciate your trust and support and look forward to serving you with the highest level of professionalism and integrity.